Frequently Asked Questions

Shopping

  • Great question! We sell firearms, ammo, optics, magazines and Guns.com gear. We also just recently added holsters and holders, range gear, knives and tools, and hunting gear to our repertoire! 
    Guns.com aims to be your number one resource for all your shooting needs and we  are always looking to add products to our site. So make sure you are signed up to receive our Guns.com Newsletter to receive new product announcements! 

  • Guns.com has made online gun buying simple and straightforward. Everything you need to know is right here.

  • Yes, Guns.com still provides the latest news, product reviews, and lifestyle content about guns that millions of readers have enjoyed for years. We will also keep you up to date on ammo, mags, and optics! 

    You can still see all of this great information here, and be sure to sign up for our newsletter to stay informed!

  • Federal law allows sales of long guns to persons 18 or older, and of handguns to persons 21 or older. We are currently working on the technical ability to allow both age restrictions to be applied appropriately, but until that capability is in place, we are forced to place an age restriction of 21 on all firearm sales. We hope to have this fixed soon.

  • Once an order is placed, we are unable to change or add to an existing order. 

    We cannot guarantee that we will be able to cancel your order. If you would like to cancel, please contact our Rangemasters at 1-866-582-GUNS so that we can review your order and determine if it is able to be cancelled. 

  • If you purchased a firearm, this means we are waiting on the supplier of your gun to confirm that they still have the inventory available. On rare occasions a gun may be sold before it is able to be removed from our site. If we are unable to fulfill your order immediately, we will find another source or refund your money in full if we cannot find an exact substitute in a timely manner.

    If you purchased other accessories or merchandise, this means we are waiting for your order to ship.

  • Guns.com does not currently allow out of stock items to be backordered. However, you can log into your account and add the item to your wish list, we are constantly adding new inventory! 

  • We do not currently price match. Our goal is to provide a wide variety of quality products with unparalleled service. We rely on our local stores in your community to help in that endeavor.

    However, if you see a used gun that you’d like to make an offer on, please feel free to use that option if the seller allows it.

  • Guns.com accepts Discover, Visa, MasterCard or American Express credit cards for payment. You may also choose to fiance your firearm through Credova. For more information on financing, please visit our financing page.

  • Yes, Guns.com purchases a wide variety of used firearms. If you have a firearm you are interested in selling, please click here to get an offer on your gun from our Appraisers.

  • No, Guns.com only allows Federally Licensed firearms dealers to sell on our site. Our goal is to provide the best level of service, and our carefully selected network ensure that you will receive the best quality product and service when you shop with Guns.com. We do not allow individuals to sell to others on our site. 

    If you have a firearm you are interested in selling, please click here to get an offer on your gun from our Appraisers.

  • We sure do! From t-shirts, to tumblers, to mugs and more, check out our selection

  • To provide greater safety, security and assurance for our customers, Guns.com now automatically includes Package Protection at a flat rate as part of our shipping and delivery services for all Products ordered from the Guns.com Site.

    For more information visit: guns.com/package-protection

  • You will see a firearms processing fee on each order when you purchase a firearm. This broker fee assures you Guns.com will be the only one charging your credit card, no last minute fees are added on, all shipping/transfer paperwork will be organized by Guns.com, you will have access to a full customer service department and if any problems arise Guns.com will handle them, including all returns.

    For additional information, please visit: guns.com/fees 

  • Apply online 24/7 for financing approvals in seconds. Applications can be filled out from any device with an internet connection. If you have any questions about the application, call 833-273-3382 to reach customer support during normal business hours of 3AM to 3PM PST.

     

    For more information, please visit: guns.com/financing

Shipping

  • For firearms, shipping charges will be applied to your order in the event that the product is not sourced from your local gun store. Guns.com currently charges NOTHING - zip, zero, nada for your firearm(s) to ship. You heard us: FREE SHIPPING ON ALL FIREARMS!

    Ammo is always shipped ground, and costs $10.95. 

    • There is an additional fee applied to orders over 100 lbs., this will be calculated in your shopping cart.

     

    Optics, magazines, range gear, holsters and holders, and all other accessories shipping costs vary based on the level of shipping (standard shipping is free with an accessory order of $49+).

    • Standard = $7.95
    • 2 Day = $27.95
    • Next Day = $42.95

     

    Guns.com Merch ships standard and has no shipping cost.

    Additional questions? Reference our Shipping policy. 

  • No, Guns.com currently only ships within the United States.

  • Yes, Guns.com charges a small fee for each order in exchange for securing the right inventory, maintaining and supporting the local dealer network, handling all the necessary paperwork to have your gun delivered, and provide ongoing support to our customers. You will also be subject to any applicable taxes for a purchase. In the event a gun needs to be shipped you will also be charged a nominal shipping fee. 

    Please see all details on taxes and fees here.

  • You can check your order status on the Order History page of your Account Dashboard. Log in to your account here or go straight to your Order History if you’re already logged in. If a tracking number was provided, you will be able to see exact shipping details.

  • No, Guns.com does no have a retail store. We aim to support your community's local gun stores and sell their products. We want your local gun store to have more business.

  • No. Per Federal Law, all firearms must be sent directly to a Federal Firearms License (FFL) gun store. Guns.com will make sure that we ship your firearm to a proper FFL gun store closest to your home address.

  • For firearms, if your selected gun is currently in stock at a local store, you can pick it up immediately! If there is a need to ship the gun to your local FFL, please allow 5-7 days for receipt.

    For Optics and magazines it varies based on the shipping option selected (standard, 2 day or next day). 

    Ammo and Guns.com Merch ship standard and should arrive in 5-7 business days. 

    All the available shipping options are located here

  • No, Guns.com does not currently ship to any APO/FPO. 

  • Your valid state driver’s license and depending on the firearm being purchased and your state regulations, concealed-carry or state issued permit may apply. Check your state requirements here.

  • No, Guns.com will contact your local FFL, obtain a copy of their license, and verify that it is still current. We take all the hard work off your plate that other retailers make you do!

  • Guns.com will send you an email (and text message if you have selected that option) once your gun is ready to be picked up.

  • Transfer Fees are charged by local FFL gun stores to receive a gun on behalf of an individual, as well as perform any background checks and file the required paperwork. These fees vary by store.

Returns

Requirements

  • Federal, State, and Local laws have various age restrictions for different products. Guns.com must verify that the purchaser of any items is of legal age.

  • Please visit or ask your local, state, or Federal officials to ensure you are in compliance with the most up to date local laws. It is your responsibility to understand the various laws and ensure that you are in compliance.

  • You will not need to fill out any paperwork in order for your gun to be delivered to your local FFL dealer. Unlike other online retailers, Guns.com will reach out to them to secure their current Federal Firearms License so that we can ship the gun as quickly as possible. When you pick up your gun, you will need to fill out any paperwork required by the dealer.

Communications

  • Click the ‘Manage your email preferences’ link at the bottom of any email you receive from Guns.com, or manage your preferences in your account profile here.

  • We value your feedback and want to make your Guns.com experience as easy and satisfactory as possible. If you have suggestions on how we can do better, or want to tell us something you like about our service, please feel out a feedback form here and our Rangemasters will promptly review it and respond.

  • Don't worry, Guns.com is here for you – you can call our Rangemasters 7 days a week during our normal business hours, or if you prefer, fill out this form or email us at Service@guns.com and we’ll get back to you within 24 hours.

  • Yes. Guns.com never sells or shares any of your personal information unless you have specifically selected the option to receive offers from those partners. For full information on our Privacy Policy, click here.

  • Guns.com Warehouse Clearance Sale: Only select Guns.com used firearm inventory included. All new firearms excluded. 

    Free Shipping Promotions: Any free shipping promotions do not apply to bulk orders or to expedited shipping. The minimum purchase amount to qualify for each free shipping offer does not include firearms processing fee or tax. Order total calculations used to determine spend level eligibility for promotions will be made after any other discounts, shipping, tax, and other fees are subtracted from the total amount in the cart.

    Promotional codes: Cannot be redeemed for cash or gift cards, nor valid toward previous purchasesSales tax, shipping & handling, and other fees do not qualify toward minimum purchase amount. Offer may not be eligible to be combined with other coupons, discounts, offers, or promotions.Void if altered, copied, transferred, auctioned or sold. No rain checks issued.

    All promotions apply to in-stock merchandise only. Promotions have restrictions and expiration dates. Please be sure to review the details and disclaimer associated with the promo code you're trying to use. Promotions may be limited to certain items. Promotions are only valid while eligible supplies last. Promotions do not apply to shipping charges or other fees unless otherwise specified. Promotions not valid for prior purchases. Other restrictions may apply. Guns.com reserves the right to modify or cancel promotions at any time. Please see full terms and conditions here.

    These can change due to additional available promotions. For the most up to date information please check out: www.guns.com/current-promotions

How to Make an Offer on a Gun

  • To make an offer, simply click the "Make an Offer" button on a used gun listing if it appears. Then, enter the amount you'd like to offer and click submit.

    The seller will then have 24 hours to consider your offer (and any others they may have received on that gun) and either accept, decline, or make a counteroffer. If they make a counteroffer, you will have the opportunity to accept or decline.

    You will only be allowed to make a single counteroffer, after which you will not be allowed to negotiate on that item for 30 days.

  • Yes, you can make an offer on many used guns listed on the site. Often times Guns.com is willing to take a reduced price from an interested customer.

  • No, you can only make an offer on used guns. New gun pricing is often controlled by the Manufacturer, so we are unable to accept offers.

  • If you make an offer less than 70% of the retail price, you will be automatically rejected, as most sellers have a minimum amount they are willing to sell the gun for.

    The majority of accepted offers fall in the 80-95% range, but remember that it is up to each seller to decide how much they are willing to accept for any gun.

  • Once you've reached an agreement on the price of a gun, it will be added to your shopping cart.

    You will still need to checkout to buy the gun. Until you do so, others may come in and buy it at a higher price.

Loading